1800 Contacts
1800 Contacts Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1800 Contacts has 1.3 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Company prior to takeover, Convenient, Great cust support prior to lbo number four.
Cons: Unpredictable.Recent recommendations regarding this business are as follows: "Use e-contacts.com", "Don’t use Contacts Cart OR Hubble Contacts".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1800 Contacts has 1.3 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Company prior to takeover, Convenient, Great cust support prior to lbo number four.
Cons: Unpredictable.Recent recommendations regarding this business are as follows: "Use e-contacts.com", "Don’t use Contacts Cart OR Hubble Contacts".
Most users want 1800 Contacts to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo longer a customer
Im a lifelong contact lens wearer and found that 1-800 contacts made it easy to renew my prescription by using their virtual eye exam. I work remotely and it made it easier.
How in gods name did I know that not only did my virtual prescription need to be renewed, but there was a discrepancy so the $123.96 order had to be deleted. There is a preauthorization hold on the money. The order was 1/18/24. Their customer service was stuck on wait no more than 10 days for the refund to my card.
I reached out multiple times and was assured that 2/1/24 was the day! Not only has the money still not been refunded, but they insisted I contact my card. I called them 2-3 times and was told to reach back out to 1-800 Contacts and have them fill out a form. Im not going to have them do anything more than the minimum theyve already done.
Now, the only thing I can do is to wait until 2/19/24 for the refund, but I wont believe it until I see it.
Im aware of holds that are placed, but Ive never had to wait 31 days for moneythe company canceled the order, not anyone else. Theyve shown me who they are by not communicating any of this beforehand. There is no information on their site for issues.
Ive gone to my old online store after going to an optometrist. This has been a nightmare
- Convenient
- Unpredictable
Preferred solution: Full refund
User's recommendation: Use e-contacts.com
Still being charged without a VALID prescription
Preferred solution: Full refund
User's recommendation: Don’t use Contacts Cart OR Hubble Contacts
Unable to generate a prescription. No follow up
Employees fill orders without prescriptions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipping
Scammed
I've never even dealt with this business, yet this morning I woke up to two transactions on my credit card totaling A$1500+! 1800 contacts was in the transaction description for both of them.
This company should definitely be paying more attention to who they are charging. Maybe they have been hacked, or are themselves involved in some illicit activity. Luckily I reported the fraudulent transactions to my bank immediately and am told I'll get a full refund within a week.
I'd recommend steering clear of this company, why risk it? They clearly have some security issues which need to be dealt with ASAP.
Preferred solution: Reported fraudulent transaction to my bank to refund
Deceptive Return policy. A long time customer....no longer.
Its amazing how companies find ways to rip people off all the while acting as if they are giving you a fair deal. I’ve used 1 800 contacts for over a decade but not any more.
When you order, you save per lens if you order a year or 2 versus 3 or 6 months. Makes sense. And the company will assure you that if your prescription or brand changes you don’t need to worry because you can get a full credit for unused lenses. That’s not true as I learned today.
I had over a pack of unused lenses in a brand that I no longer use. That’s over a box of lenses and a box of theses sells for around $60.00. So I should be getting a credit of approximately $70.00. But when I called today, instead of the approximately $10.00 per lens, I should get, I would get about $2.50 per lens.
The sales person quickly rattled off the figures for the new lenses and the credit but I stopped her because it wasn’t making sense. When I asked her to explain, she told me that when I ordered the lenses I am returning, I only laid out a small amount of cash because at that time, I also traded back other lenses with a different Rx, and they based their “credit” on the cash laid out at the time. Well, yes I only paid that much cash because I was returning a bunch of lenses! In other words, you aren’t really getting a credit anywhere near of what you paid so that if your prescription changes or you want to change brands, you are not getting a full credit and actually losing a lot of money.
This is deceptive and I was really taken aback by this policy. Why would I send back 7 perfectly good lenses and only get a credit of $16.00? Just a very cursory look online showed me that their prices are not very good anymore, so that I would do better just throwing the old lenses in the garbage and shopping elsewhere.
Its sleazy what they are doing. Deceptive and probably illegal.
1800 contacts - Commercial Review
1800contacts suffers from poor management
- Company prior to takeover
- Company now
Torn Promises
- Great cust support prior to lbo number four
Preferred solution: Let the company propose a solution
Misleading website- dont give them your credit card until you read this.
Preferred solution: Full refund
Rebate checks are a SCAM!!
1800 contacts - Fake Rabate Check Review from Athens, Georgia
Lenses were unusable
Preferred solution: Let the company propose a solution
Review about Contacts Purchase from Forney, Texas
Never notified by 180contact lense notice that the ACUE VUE 2 AQUA COLOR ENHANCERS WOULD BE DISCONTINUED
I HAVE BEEN ORDERING AND WEARING THE ACUE VUE 2 AQUA COLOR ENHANCER CONTACT LENSES SINCE THEY CAME OUT IN AROUND 1999. I LOVED THEM,NEVER HAD ANY PROBLEMS WITH THEM.
WHEN I WENT TO REODER THEM FROM 1800CONTACT LENS WHERE I FAITHFULLY HAVE BEEN ORDERING THEM SINCE I BEGAN WEARING THEM, THEY TOLD ME THEY WERE DISCONTINUED!!!!! MUCH TO MY CONSTERNATION, I NEVER RECEIVED ANY NOTICE TO WARNING THAT THEY WERE GOING TO BE DISCONTINUED. I HAVE DONE RESEARCH AND COULD NOT FIND ANY CONTACTS COMPRABLE TO THESE. ESPECIALLY WITH UV PROTECTION.
WHAT CONTACTS WILL TAKE IT'S PLACE? HELP
Preferred solution: Let the company propose a solution
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Thanks for the info I just ordered and actually found a lower price for my right lens and had to mention it to the rep it was a big difference so I got refunded but I should not have to tell them they should price compare and offer the same or lower rates at 1 800 contacts. I'm looking for a better option. Good luck